How to reset your password is available on the login page. See User Login. Click on User Login to view the the eLearning slides

By default, Bank related transactions such as receipts and payments will be listed in the "Bank Reconciliation" module once the Journal Entryfor the transaction is generated. PowerSuite also has another option that is the Bank related transaction will be shown in the Bank reconciliation module even before the Journal entry is generated. Click on Receipts, Payment, Bank Reconciliation, or Journal Entries to view the eLearning slides. Please contact us if you would like to change the default preference.

In the user setting, there's a Default document type settings that allow you to set a default prefix for the user. If you have more than one branch, you can select the default branch prefix to be created for transactions such as invoice, sales order, credit note, etc. Branch setting is only available for Agency with Branch Access assigned. This change in user setting is only available for System Admin Rights. Click on System Admin to view the eLearning slides. Please contact us should you require to change the settings.

You cannnot change the existing document branch prefixes, yet you can perform Copy or Transfer for the item inside the incorrect booking order, and then select the correct branch prefix for the new booking order. Branch setting is only available for Agency with Branch Access assigned.This change in user setting is only available for System Admin Rights. Click on System Admin to view the eLearning slides. Please contact us should you require to change the settings.

Users need to assign at the user maintenance Function->Dashboard->Sales Analysis/Financial Analysis

Tasks can be added either from the Booking Order or from the Dashboard or Task module. Click on Dashboard or Task to view the eLearning slides.

Those PNRs are type I (itinerary) which will still be available. Users need to identify those PNR type T (Ticketed) only.

Ensure that PowerSuite app are enabled, or messages are cleared from the Host queue. User also need to verify if the downloaded PNR has been Deleted earlier.

User can only proceed to perform the process manually at PS Cloud. To learn more about creating a Booking Order in PowerSuite. Click on Create Booking to view the eLearning slides.

This is because there's no 5.BILL entry in the PNR in Sabre; thus, the system could not auto-create Booking Order in PowerSuite. The 5.BILL is auto-create when you upload customer profile detail to Sabre PNR from PowerSuite. Click on Pending PNR to view the eLearning slides.

To learn more about uploading a customer profile into Sabre . Click on Upload Customer Profile to view the eLearning slides.

To learn more about creating a Booking Order in PowerSuite. Click on Create Booking to view the eLearning slides.

You can download a Sabre PNR into PowerSuite by using DIT#R entry in the Sabre PNR (DIT#R). This process is applicable for the following: 1. Existing PNR created before PowerSuite is implemented. 2. Sabre PNR which is not created by Agency (e.g., created by its sub-agent) 3. Air Ticket is issued by the wholesaler, and the agent wants the system to download ticket details. 4. If you want to re-download the Sabre PNR.

Reissue ticket will be download to the original ticket Booking Order. User can also find the ticket no at Inventory or Booking module.

Yes, users may change at User access – “Disallow change Cust No”.

Yes, PS Cloud can cater for the automation process AutoSF and AutoInv.

To learn more about creating an invoice. Click on Issue Invoice to view the eLearning slides.

Kindly perform DIT¥R at host for the affected PNR to resend the details.

Pax Name can be amended at Booking Header->PAX->Amend.

Amendment can only be done for Raised status invoices. Printed invoices only selected fields can be amended eg: Product code, Customer Name, Address…. etc.

From Booking > Document tab, it will show all documents attached to the Booking (eg, Inv, CN, XO, RF). To learn more about searching an existing document. Click on Documents to view the eLearning slides.

Ticketed PNR will be available in "Pending PNR" and user can download to the Booking Order. To learn more about adding a PNR to an existing Booking Order or a new Booking Order. Click on Pending PNR to view the eLearning slides.

Kindly update the Airline Maintenance table for any missing airline code.

Kindly contact with the Account Manager for activation of the EPR.

Yes, you may transfer an item to another Booking order.

To learn more about making a customer payment on the Booking Order. Click on Issue Balance to view the eLearning slides.

Yes, you can. Open the required Booking Order, click on the "Service" tab to view all items . Select the line item and click on the "Deposit" button. Click on Deposit to view the eLearning slides.

Inside the Add Service Item - Air, detail of the Booking Order, in the 'price' field under the price option, you can check the 'CCCF/UATP' checkbox. Next, you can click the CCCF/UATP to put the amount of the payment that will be using the customer credit card and the credit card type and credit card number. Once you save the item and issue the invoice, the status of the invoice will be settled. The availability of the CCCF/UATP option is control in the product code setting. Click on Quick References > Booking > CCCF Handling to view the Quick Reference document.

Kindly select User field criteria as ‘Group’ instead of ‘Individual’.

To learn more about searching an existing invoice. Click on Invoice Search to view the eLearning slides.

You can go to the Document module and search for the Deposit going to be transferred to another booking. Once Deposit is found, click the 'transfer' icon located at the end of the document line. The Transfer Deposit window will be opened, and you can search and select the customer & Sales Order number to be used for the Deposit Transfer. Click 'Proceed' to confirm the transfer. Or, you can also go to the Booking module and access the Sales Order containing the Deposit. Click on the "Receipt/Payment' Tab where you can see the Deposit and then click on the 'Transfer' icon located at the end of the line after the void button. Click on Document or Deposit to view the eLearning slides.

You can open the Payment Requisitionmodule under the Payment module group, check on 'Customer' as the 'Payee' and then define the customer code. Select PR Type as 'Refund Deposit' and input the Sales Order Number in which the deposit is created and linked. The amount of deposit will be shown, and you can add a handling fee if needed. Click 'Save' to confirm. You can print the Payment Requisition and 'Approve' it. Once approved, you can proceed with the Payment to the customer in the Payment module. Click on Payment Requisition or Payment to view the eLearning slides.

To learn more about how to create a customer profile. Click on Create Customer Profile to view the eLearning slides.

Some fields are available to be updated. User may search the receipt reference and click on Form of Payment which will allow user to update Payment Reference, Receipt Reference and Internal Remarks.

To learn more about making more than one customer payment on more than one invoice and/or Booking Order Click on Settlement to view the eLearning slides.

You can go to the "Document" module, then select the 'Receipt'tab, search the Receipt with the correct criteria, then you can perform void once the Receipt is found. You can also use the document module to search and void other documents like Invoice, Payment Requisition (PR), Payment, Deposit, and Credit note. Click on Document, Receipt, Invoice, Payment Requisition (PR), Payment, Deposit, or Credit Note to view the eLearning slides.

Can be accessed from Payment module and user must have the access rights.

At Inventory module select Service->EMD

System generated Journal cannot be amended.

Kindly report to MBO team.

From the General Entries module go to Journal Entries->Option->Generate Sys JE->tick checkbox ‘Use Specific Date’ and specify the date range.

User can customize the report using Reporting Tool 2.0 to meet their needs. To learn more how to customize the report. Click on Report Builder to view the eLearning slides.

PS Cloud templates amendments are using HTML5 template. Changes are controlled by functions. These functions are available at System Setting->Template Setting->Parameter Enablement->select Document. User can explore and activate or deactivate accordingly.